Warranty Claims - Damaged Merchandise & Non-Damaged Merchandise Issues

Warranty Claims

Please note that all warranty issues are the responsibility of the manufacturer and should be addressed to them as it is always the manufacturer that warranties a product and not the dealer.

Damaged Merchandise

Customers should inspect all goods upon arrival especially before signing Bill of Lading or merchandise receipt release. If there are any damages you need to note them on the Bill of Lading sheet and e-mail customer service immediately within 24 hours to report these damages. Any freight damaged or defective items need to be reported immediately to the freight carrier as well as our company. Please note that fabric or vinyl awnings are not designed to handle snow loads or sustained periods of high winds. Items subjected to these conditions are not covered under the manufacturer's warranty. Damaged or defective goods will be replaced upon return if item is readily available. You will need to e-mail customer service before returning to acquire return shipping label or UPS call tag.

Non-defective merchandise

You must first e-mail customer service for a return authorization prior to returning any non-defective products. Requests for return authorizations for any reason other than warranty issues and damaged merchandise must be submitted within 14 days of receipt of merchandise. Non-defective merchandise must be in its original, unopened packaging that will allow the merchandise to be re-sold. A 25% restocking fee and all shipping charges/processing and handling fees will be the responsibility of the purchaser. All charges and fees will be deducted from the amount of the refund. Please note that special order items are not returnable. The vast majority of items particularly vinyl window awnings, shade sails, window shades, greenhouses, indoor fountains, patio umbrellas, D.I.Y. awnings and sun screens have re-stocking fees associated that amount to 25%. Consequently please double-check all measurements and desired colors to avoid any additional handling fees. On other non-custom made items where the vendor allows for returns there is a fourteen day return policy which only asks for the returned items to be sent back in the identical form they were received in with all associated parts taking care to protect the inner and outer packaging. This should be in a non-opened package and available for resale once received.

Custom Merchandise

Custom awnings and custom made door canopies are not returnable as these are all made to specific sizes, colors and projections. Consequently please double-check all measurements and desired colors to avoid any future problems. Please note that most manufacturers recommend an additional 3" to 6" of overhang on each side for the awning mainly for cosmetic purposes.

Canceled Orders

Any request to cancel an order must be made and acknowledged by Domestic Devices within 24 hours of placing the order. This is particularly important when ordering custom made items. If your order is canceled after merchandise has shipped the purchaser will be responsible for all shipping charges, restocking charges and processing fees. These fees and related charges will be deducted from the amount of the refund.

Product descriptions, accuracy and availability

Domestic Devices makes every attempt to be as accurate as possible in its description and product images. However we cannot guarantee that the product descriptions, availability or other content is completely accurate, reliable or error free even though much of this information comes to us directly from the manufacturer. Unfortunately, such inaccurate information may relate directly to the price of a product, the description of a product or its availability. We reserve the right to correct all such mistakes at any time without notice. Product colors and images may vary based on camera angle, indoor or outdoor lighting, monitor quality, computer graphics cards or other circumstances beyond our control. Products returned due to color variances will be considered a return of non-defective merchandise. If an item may be listed with a wrong price based upon our error or a typographical error, we reserve the right to cancel any orders placed with an incorrect price whether or not the order has already been confirmed or charged through with a credit card. If a credit card charge has occurred we will issue a credit to your account for the charge card amount and notify you of the incorrect pricing.